Privacy Policy for HatchCRM

Last Updated: February 2025

1. Overview

Dreamweave Digital LLC

(“HatchCRM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://hatchcrm.com or use the HatchCRM platform (the “Platform”) as described in our Terms of Service.

By accessing or using the Platform, you agree to this Privacy Policy. We may update this policy periodically. Continued use after changes constitutes acceptance.

This Privacy Policy is governed by the HatchCRM Terms of Service.

2. Information We Collect

We collect two types of information:

Personal Information: Data that identifies you (e.g., name, email, phone number, job title).

Non-Personal Information: Anonymous data (e.g., usage statistics, browser type).

How We Collect Information:

Directly from You: When you create an account, subscribe, or contact us.

Automatically: Via cookies, logs, and analytics tools (see ourCookies Policy[Insert Link]).

Third Parties: Partners, vendors, or publicly available sources (with consent where required).

3. How We Use Your Information

We use your information to:

Provide, personalize, and improve the Platform.

Process transactions and deliver services.

Communicate updates, security alerts, and marketing (opt-out available).

Comply with legal obligations and protect our rights.

Enhance AI/ML tools (no retention of Personal Information for training models).

Legal Basis (EEA/UK Users):

We process data based on consent, contractual necessity, or legitimate interests (e.g., fraud prevention).

Retention:

We retain data only as long as necessary for the purposes outlined or to comply with laws.

4. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your data. No system is 100% secure—promptly report suspected breaches to [[email protected]].

5. Sharing Your Information

We share data with:

Service Providers: Vendors for payment processing, hosting, etc. (under strict agreements).

Legal Compliance: When required by law or to protect rights.

Business Transfers: During mergers, acquisitions, or asset sales.

We do NOT sell your Personal Information for monetary gain.

6. Children’s Privacy

We do not knowingly collect data from children under 16. Contact us to report accidental collection.

7. Third-Party Links

We are not responsible for third-party sites linked to/from our Platform. Review their privacy policies separately.

8. Your Rights & Choices

Access, Correction, Deletion: Contact us at [[email protected]] to update or delete your data (exceptions apply).

Marketing Opt-Out: Unsubscribe via email links or adjust preferences in your account.

Do Not Track: We do not respond to DNT signals.

Regional Rights :

California (CCPA): Request disclosure, deletion, or opt-out of data sharing. No discrimination for exercising rights.

EEA/UK (GDPR): Right to object, restrict processing, or data portability. Withdraw consent at any time.

Other U.S. States (CO, CT, UT, VA, etc.): Similar rights to access, delete, or opt-out of targeted advertising.

9. International Data Transfers

Data may be transferred globally. For EEA/UK/Swiss users, we comply with the EU-U.S. Data Privacy Framework (DPF), UK Extension, and Swiss-U.S. DPF.

10. Contact Us

For questions, requests, or complaints:

Dreamweave Digital LLC

Attn: Legal Department

Email: [email protected]

11. Changes to This Policy

Updates will be posted on our Platform. Material changes will be notified via email or prominent notice.

This Privacy Policy supersedes all prior versions.

© 2024 Dreamweave Digital LLC. All rights reserved.