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Frequently Asked Questions

What is HatchCRM used for?

HatchCRM is an all-in-one platform for CRM, marketing automation, sales pipelines, reputation management, and client onboarding. It’s ideal for agencies, small businesses, and teams wanting to streamline operations in a single tool.

Is HatchCRM good for agencies?

Yes! HatchCRM offers white-labeling, sub-account management, and client billing tools, making it perfect for agencies managing multiple clients.

Does HatchCRM integrate with other tools?

Yes. It integrates with Zapier, Stripe, PayPal, Google Calendar, Outlook, and more. Custom API/webhook support is also available.

How does HatchCRM handle lead distribution?

Leads are auto-assigned via round-robin or custom rules (e.g., location, service type) to ensure fair distribution across your team.

Can I score leads based on their activity?

Yes. Use lead scoring to prioritize leads based on form submissions, page visits, or email/SMS engagement.

Can I run SMS drip campaigns with HatchCRM?

Absolutely. Create automated SMS workflows triggered by user behavior, such as abandoned carts or appointment reminders.

Does HatchCRM support multi-channel campaigns?

Yes. Build campaigns combining email, SMS, calls, and social media in a single workflow.

Does HatchCRM include a phone system?

Yes. Its VoIP system supports call recording, voicemail drops, and dynamic call tracking to measure ad ROI.

Can clients book appointments directly?

Yes. Use embeddable booking pages synced with Google/Outlook calendars to automate scheduling.

How does HatchCRM help with online reviews?

It auto-requests reviews post-service, aggregates feedback from Google/Facebook/Yelp, and provides templates to respond quickly.

Do I need coding skills to build funnels in HatchCRM?

No. Use the drag-and-drop builder and pre-built templates to create landing pages, sales funnels, or membership sites without code.

Can I white-label HatchCRM for my clients?

Yes. Customize the platform with your branding, including logos, colors, and domain names.

How does billing work for agencies?

Bill clients directly through HatchCRM’s dashboard and manage subscriptions or one-time payments seamlessly.

What can I automate with HatchCRM?

Automate lead follow-ups, review requests, appointment reminders, internal tasks, and more using its visual workflow builder.

Can I track marketing campaign performance?

Yes. Use UTM tracking, custom dashboards, and revenue reports to measure ROI across channels.

Does HatchCRM have a mobile app?

Yes. Manage leads, campaigns, and communications on iOS and Android devices.

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